Terms & Conditions (Domestic) - EDGE Structural Design

TERMS AND CONDITIONS OF SALE: INDIVIDUAL CUSTOMERS
EDGE STRUCTURAL DESIGN LIMITED

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply services to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do
if there is a problem and other important information. If you think that there is a mistake in these terms, please
contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Edge Structural Design Limited a company registered in England and Wales. Our company
registration number is 04010346 and our registered office is at Chambers Business Centre, Chapel Road, Oldham,
OL8 4QQ. Our registered VAT number is [152829303].

2.2 How to contact us. You can contact us by telephoning our consumer service team at [01616209988] or by writing
to us at [info@edgestructuraldesign.com or Chambers Business Centre, Chapel Road, Oldham, OL8 4QQ].

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email
address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we write to you to accept it or
we tell you that we are able to provide you with the services, at which point a contract will come into existence between you and us. The contract between you and us comprises: these terms and conditions, our written quotation, your order and our written acknowledgement of your order.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could
not reasonably plan for, or because we have identified an error in the fee or description of the services.

3.3 Your project number. We will assign an project number to your order and tell you what it is when we accept your
order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Your rights to make changes
If you wish to make a change to the services please contact us. We will let you know if the change is possible. If it
is possible we will let you know about any changes to the fee of the services, their timing or anything else which
would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with
the change.

5. Our rights to make changes

5.1 Minor changes to the services. We may change the services:

5.1.1 to reflect changes in relevant laws and regulatory requirements; and/or

5.1.2 to implement minor technical adjustments and improvements, for example to address a safety or security
threat. These changes will not affect your use of the services.

5.2 More significant changes to the services and these terms. In addition, we may make more significant changes to
these terms or the services, but if we do so we will notify you and you may then contact us to end the contract and
receive a refund for any services you have paid for but not received before the changes take effect.

6. Providing the services

6.1 When we will provide the services. If the commencement date for the Services is not agreed in advance, the
Services will be treated as having commenced on the date the Consultant begins to carry out any of the Services.
The Services will continue until they are completed, until either you end the contract for the services as described
in clause 7 or we end the contract by written notice to you as described in clause 8.

6.2 We are not responsible for delays outside our control. If our performance of the services is affected by an event
outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event (but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.)

6.3 If you do not allow us access to provide services. If you have asked us to provide the services to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 7.3 will apply.

6.4 What will happen if you do not provide required information to us. We will need certain information from you
so that we can provide the services to you. We will contact you to ask for this information. If you do not, within a
reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect
information, we may either end the contract (see clause 8.1) or make an additional charge of a reasonable sum to
compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a
reasonable time of us asking for it.

6.5 Reasons we may suspend the services. We may have to suspend the services to:
6.5.1 deal with technical problems or make minor technical changes;
6.5.2 update the services to reflect changes in relevant laws and regulatory requirements;
6.5.3 make changes to the services as requested by you or notified by us to you (see clause 5).

6.6 Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the
services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 14 days
we will adjust the fee so that you do not pay for services while they are suspended. You may contact us to end the
contract if we suspend the services, or tell you we are going to suspend them, in each case for a period of more than
14 and we will refund any sums you have paid in advance for services not provided to you.

6.7 We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed
to (see clause 10.4) and you still do not make payment within 7 days of us reminding you that payment is due, we
may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you
we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice
(see clause 10.6). We will not charge you for the services during the period for which they are suspended. As well
as suspending the services we can also charge you interest on your overdue payments (see clause 10.5).

7. Your rights to end the contract
7.1 You can always end the contract before the services have been supplied and paid for. You may contact us at
any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing
so, as described below.

7.2 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set
out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any services which
have not been provided or have not been properly provided. The relevant reasons are:

7.2.1 we have told you about an upcoming change to the services or these terms which you do not agree to (see
clause 5.1.2);

7.2.2 we have told you about an error in the fee or description of the services you have ordered and you do not wish
to proceed;

7.2.3 there is a risk the services may be significantly delayed because of events outside our control;

7.2.4 we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in
each case for a period of more than 14 days; or

7.2.5 you have a legal right to end the contract because of something we have done wrong.

7.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the
reasons set out in clause 7.2, the contract will end immediately but we may charge you reasonable compensation for the net costs we will incur as a result of your ending the contract

8. Our rights to end the contract

8.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:

8.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us
reminding you that payment is due;

8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us
to provide the services;

8.1.3 you do not, within a reasonable time, give us access to your property to enable us to provide the services to
you; or

8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1
we will refund any money you have paid in advance for services we have not provided but we may deduct or charge
you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

8.3 We may stop providing the services. We may write to you to let you know that we are going to stop providing the
services. We will let you know at least 7 days in advance of our stopping the services and will refund any sums you
have paid in advance for services which will not be provided.

9. If there is a problem with the services

9.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us.
You can contact us by telephoning our consumer service team at 0161 620 9988 or by writing to us at
info@edgestructuraldesign.com or Edge Structural Design Limited, Chambers Business Centre, Chapel Road,
Oldham, OL84QQ.

9.2 Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services.

Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
• if you haven’t agreed a fee beforehand, what you’re asked to pay must be reasonable.
• if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

9.3 Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition
to your legal rights (as described in clause 9.2) and does not affect them. In the unlikely event there is any defect with the services:

9.3.1 if remedying the defect as a result of the services is impossible or cannot be done within a reasonable time
or without significant inconvenience to you we will refund the fee you have paid for the services.

9.3.2 in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant
inconvenience to you, as soon as we reasonably can. If we fail to remedy the defect by this deadline we will refund the fee you have paid for the defective services.

10. Fee and payment

10.1 Where to find the fee for the services. The fee of the services (which includes VAT) will be the price set out in
our quotation to you for the completion of the services.

However please see clause 10.2 for what happens if we
discover an error in the fee of the services you order.

10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we
provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in
full before the change in the rate of VAT takes effect.

10.3 What happens if we got the fee wrong. It is always possible that, despite our best efforts, some of the services we
sell may be incorrectly feed. We will normally check fees before accepting your order so that, where the service’s
correct fee at your order date is less than our stated fee at your order date, we will charge the lower amount. If the
service’s correct fee at your order date is higher than the fee stated, we will contact you for your instructions before
we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and
could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.

10.4 When you must pay and how you must pay. You must pay each invoice within 30 calendar days after the date of
the invoice. We accept payment with bank transfer, cheque or cash.

10.5 We can charge interest if you pay late. If you do not make any payment to us by the due date (see clause 10.4) we
may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank
of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual

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payment of the overdue amount, whether before or after judgment. You must pay us interest together with any
overdue amount.

10.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us
know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge
you interest on correctly invoiced sums from the original due date.

11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms,
we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our
failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both
we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes
liability for death or personal injury caused by our negligence or the negligence of our employees, agents or
subcontractors or for fraud or fraudulent misrepresentation.

11.3 When we are liable for damage to your property. If we are providing services in your property, we will make
good any damage caused by us while doing so should this damage be due to any negligence by us. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while
providing the services.

11.4 We are not liable for business losses. We only supply the services for domestic and private use. If you use the
services or your property for any commercial, business or re-sale purpose we will have no liability to you for any
loss of profit, loss of business, business interruption, or loss of business opportunity.

12. How we may use your personal information

12.1 How we will use your personal information. We will use the personal information you provide to us to:

12.1.1 provide the services;

12.1.2 process your payment for such services; and

12.1.3 if you agreed to this during the order process, to inform you about similar products that we provide, but
you may stop receiving these communications at any time by contacting us.

12.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

13. Other important terms

13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms
to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will
not affect your rights under the contract.

13.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have
any rights to enforce any of its terms.

13.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms
operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining
paragraphs will remain in full force and effect.

13.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you
do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your
breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against
you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the
services, we can still require you to make the payment at a later date.

13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by
English law and you can bring legal proceedings in respect of the services in the English courts.

13.6 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers
the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we
have handled any complaint, you may want to contact the alternative dispute resolution provider we use.