Customer satisfaction is of paramount importance to us. We therefore operate a Quality Management System to help meet customer expectations and ensure a benchmark for our civil and structural engineering services.
Our QMS provides a framework for our company to manage its processes and activities, improving efficiency by providing a best practice model for our staff to follow. Key processes are outlined within an office Quality Manual detailing how processes should be followed and implemented. Our processes are reviewed periodically and revised where necessary. Standard procedures exist for review of design and drawn information, filing and distribution of documents and recording of data.
Edge Structural Design has a continued commitment to:
• Continual development and improvement to the Quality Management System
• Communicate throughout the company the importance of meeting client needs and all relevant statutory and regulatory requirements
• Ensure that the management regularly reviews and measures the processes and the effectiveness of the Quality Management System
• Ensure that the management implements improvements to the Quality Management System when appropriate
• Ensure all personnel understand the requirements of our Quality Management System and its objective to meet customer expectations